Today, at work, I answered an emailed support request from a client. The issue she was facing had gone on through several emails to that point, and each time the client had given her response in doggerel verse.

I sent her back an unsophisticated 18-line poem, which included specific troubleshooting guidance for her problem. An excerpt follows.

A savvy user just recalls computing’s rules three:

-Do not go to the sort of sites your mother wouldn’t favour
-Do not download from parts unknown: on this, never waver
-Eschew the dreaded peer-to-peer, it’s parlous for the new
I do these things myself, you know, and troubles I have? Few.

It’s a pretty good job.